General Disclaimer

Vertex LCD Solutions makes every effort to ensure that the information on this website is accurate. However, we accept no liability as to the currency, correctness, accuracy or completeness of the information. On no account will any liability be assumed for any damage arising from the use of the items of information retrieved. This also applies to all other websites for which hyperlinks are provided. Vertex LCD Solutions is not responsible for the content of other sites accessed via hyperlink.

We reserve the right to change, amend or delete the entire content of pages or parts thereof without prior notice, or to temporarily or finally discontinue the publication of said pages.

All information, use of same, logging on to the website as well as all actions committed, tolerated or omitted in connection with the website shall be governed exclusively by US law.

Technical Support Policy

Product support is readily available within the Vertex LCD Solutions online support site and the product help documentation, or through our technical support staff by e-mail or phone. The quickest means of finding answers to your questions is through the support site and the product help documentation as response times to e-mail and telephone support will vary based on volume and product release schedule. Both e-mail and telephone requests are handled on a first come, first serve basis.

Support Site

Most of your questions can be quickly answered through our online support site. This site contains up-to-date information about Vertex LCD Solution’s products such as what’s new, FAQ’s and enhancements.


If after reviewing the documents on the support site, you cannot find an answer to your question, feel free to e-mail us using info@vertexls.com , or sales@vertexls.com .

Quality Policy – ISO 9001

Vertex LCD Solutions strives to consistently identify and meet our customer’s expectations through clarity, accuracy and timeliness.

We accomplish this through the use of our quality management system by identifying, revising and improving the processes, actions and quality objectives needed to continually improve the effectiveness of our quality management system.

RoHS Compliance

European Directive 2002/95/EC on the Restriction of Hazardous Substances (RoHS)

All parts used in our product are available in part numbers, which meet the material restrictions of RoHS as proposed by the RoHS Technical Adaptation Committee.

Many of these parts were always compliant, but some required material changes in order to meet the RoHS restrictions. The above compliancy statement is based upon information provided by suppliers of the raw materials and components used by Vertex LCD Solutions to manufacture these products. As such, Vertex LCD Solutions makes no independent representations or warranties, expressed or implied, and assume no liability in connection with the use of this information.

Custom Built Enclosures

Vertex LCD Solutions designs and builds open frame LCDs to NEMA4 rated enclosed displays for marine, factory automation, military, games or any other application including digital signage. Vertex LCD Solutions NEMA4 rated enclosed displays have been proven to survive in severe weather conditions.


1 year parts and labor

Vertex LCD Solutions(the Company) warrants to the original retail purchaser of this product that should this product or any part thereof, under normal use and condition, be proven defective in material or workmanship within one year from the date of original purchase, such defects will be repaired or replaced with new or reconditioned parts without charge for the parts and repair labor, provided that transportation charges are prepaid.
All exchanged parts and products replaced under this warranty will become property of the Company. This limited warranty only extends to product purchased from the Company and the authorized dealers and resellers.

This warranty does not apply if the product or part thereof, which in the opinion of the Company, has been damaged or rendered defective through alteration, improper installation, mishandling, misuse, neglect, accident, or by removal or defacement of the factory serial number/bar code label(s). The opinion of the Company with respect to this matter shall be final.

Repair Service:

To obtain repair or replacement within the terms of this warranty, please contact our sales representative for a Return Merchandise Authorization number and instructions. In doing so, your claim will be processed quickly and without complication.

  1. Call 714-223-7111 or email sales@vertexlcd.com
  2. Troubleshoot problem over the phone
  3. Request for RMA number & return instruction
  4. Return product in a secure and durable package to prevent damage during transit
  5. Please make sure you enclosed a copy of completed RMA form
  6. Please mark your assigned RMA number visibly and clearly on the outside of the box

Please submit claims within 30days of RMA number request. Unused RMA numbers will expire in 30 days.

Please note: Tampering or opening the product casing and/or interior voids the limited Warranty in it’s entirely.

Failure to follow the above provisions may cause your service claim to be denied

Vertex LCD Solutions is not responsible for products damaged or lost in shipping.